Returns & Exchanges

At Pawfy, we want you to love your new look, which is why we offer a 30-day hassle-free return and exchange policy on all unworn items with original tags attached. If your purchase isn't a perfect fit, we are here to help you find the style that makes you feel your best.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Pack Your Items

Securely place your unworn, unwashed garments in their original packaging and include the provided packing slip.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location near you.

4

Receive Your Refund

Once our warehouse inspects the return, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing